Return Policy

We want you to love your purchase. If something isn’t right, we’re here to help. Please read our return policy carefully before requesting a return.

1. Return Eligibility

Returns are accepted only under the following conditions:

  • The item arrived damaged, defective, or incorrect

  • You contact us within 7 days of delivery

  • The item is unused, unwashed, and in its original packaging

We do not accept returns for:

  • Items that were delivered correctly but are no longer wanted (buyer’s remorse)

  • Wrong size ordered (unless we sent the wrong size)

  • Custom or personalized items

2. Return Request Instructions

To start a return, please email us at [clickncart40@gmail.com] with:

  • Your order number

  • Photos of the item and packaging (if damaged or incorrect)

  • A short explanation of the issue

We will review your request and, if approved, provide you with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

  • We do not provide prepaid return labels unless there was an error on our part.

4. Return Window

Approved returns must be shipped back within 7 days of receiving return approval.

Returns sent without prior approval will not be accepted.

5. Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your return. If approved:

  • A refund will be issued to your original payment method (processing time: 5–10 business days), or

  • A replacement item will be sent to you, depending on your preference and item availability

6. Non-Returnable Items

Certain items are final sale and cannot be returned:

  • Clearance or promotional items

  • Personal items (e.g., undergarments, swimwear, beauty products)

  • Items marked “Final Sale”

7. Contact Us

Need help? We’re here for you!

📧 Email: [clickncart40@gmail.coml]
🌐 Website: [https://clickencart.com/]
🕘 Hours: Monday to Friday, 9 AM – 5 PM EST