Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing your order.

1. Refund Eligibility

We offer refunds under the following conditions:

  • Item is defective or damaged upon arrival

  • Incorrect item received

  • Order not delivered (must be reported within 30 days of the shipping date)

Refunds are not eligible for:

  • Buyer’s remorse (changed mind, didn’t like the item, etc.)

  • Wrong size ordered (unless sizing error was on our part)

  • Orders with incorrect shipping addresses provided by the customer

2. Time Frame for Refund Requests

To be eligible for a refund, requests must be submitted within 7 days of receiving your order. Please contact us at [clickncart40@gmail.com] with the following information:

  • Order number

  • Description of the issue

  • Photos or video (if applicable)

3. Order Cancellations

We process orders quickly to ensure timely delivery. If you need to cancel your order, please contact us within 6 hours of placing it. After this window, the order may already be in processing or shipped and cannot be canceled.

4. Lost or Missing Orders

If your tracking information shows your package has not been delivered after 30 days (domestic USA), please contact us. We’ll investigate and may issue a replacement or refund based on the outcome.

5. Refund Process

Once your refund request is approved:

  • A refund will be issued to your original payment method

  • Please allow 5–10 business days for the amount to appear in your account

6. Contact Us

If you have any questions about our refund policy, feel free to contact us:

📧 Email: clickncart40@gmail.com]
📦 Website: [https://clickencart.com/]

⏰ Support Hours: Mon–Fri, 9 AM–5 PM EST